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Our Commitment to Satisfaction At delpaine, we engineer gear to endure the elements. We want you to be as confident in your equipment as we are. If something isn’t right, we are here to fix it.

delpaine Membership Benefit

Free Returns for delpaine Members. As a valued part of our community, delpaine members enjoy complimentary returns on all orders.

1. Order Cancellation

We understand that plans change.

• Before Shipping: You may cancel your order for a full refund at any time before the product is shipped or produced.
• After Shipping: Once an order has been dispatched, it cannot be cancelled. However, it may be returned upon arrival in accordance with our return policy below.

2. Returns

We accept product returns within 14 days of receipt.

To ensure a smooth return process, please adhere to the following standards:

• Condition: Items must be unused, unwashed, and in the exact condition in which you received them.
• Packaging: Please return items in their original packaging.
• Proof: A receipt or proof of purchase is required.

Note: Please do not send your purchase back to the manufacturer. Contact our support team for the correct return address.

3.Shipping & Fees

• No Restocking Fees: We do not charge restocking fees for returning a product.
• Shipping Costs: Customers will only be charged once for shipping costs (this applies to the total order cycle). You will not be double-charged for standard shipping logistics.

4. Refunds

• Inspection & Processing Once your return is received and inspected by our team, we will send you an email to notify you of the approval or rejection of your refund.
• Approval: If approved, your refund will be processed immediately. A credit will automatically be applied to your credit card or original method of payment within a few business days.

Late or Missing Refunds Refund posting times can vary by bank. If you haven’t received a refund yet, please follow these steps:

1. Check your bank account again.
2. Contact your credit card company (it may take some time before your refund is officially posted).
3. Contact your bank (there is often some processing time before a refund is posted).

If you have done all of this and you still have not received your refund yet, please contact us immediately.

Start a Return

To initiate a return or obtain the correct return address, please contact our support team.

Email: thboonme1982@outlook.com

Global Reach. Precision Delivery.

At delpaine, our goal is to ensure your gear reaches you wherever your expedition leads. We deliver to hundreds of customers globally every day, maintaining the highest levels of responsiveness and care.

1. Order Processing & Dispatch

The delivery timeline is divided into two phases:

• Preparation (Processing Time): This includes order verification, rigorous quality control, and secure packaging. All orders are processed and sent to our distribution center for dispatch within 48 hours of placement.
• Transit (Shipping Time): This is the time it takes for items to travel from our distribution center to your destination.

2. Shipping Rates & Estimates

We offer two tiers of shipping services to meet your needs: Standard and VIP Priority. Please find the estimated transit times and costs for your region below.

(All times are listed in Business Days)

North America

• Standard Shipping: 10–15 Business Days — $8.90 USD
• VIP Priority Shipping: 6–7 Business Days — $15.90 USD

Western, Central & Southern Europe

• Standard Shipping: 10–12 Business Days — $8.90 USD
• VIP Priority Shipping: 5–6 Business Days — $15.90 USD

Eastern Europe

• Standard Shipping: 8–10 Business Days — $8.90 USD
• VIP Priority Shipping: 4–6 Business Days — $15.90 USD

Nordic Region

• Standard Shipping: 12–15 Business Days — $8.90 USD
• VIP Priority Shipping: 5–7 Business Days — $15.90 USD

3. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number. You can use this to monitor the status of your shipment in real-time.

Note: Please allow 24-48 hours for tracking information to update after dispatch.